Sept. 11, 2001 began like any other day for New York City firefighter John Norman. But when an urgent "all call" message shook his home answering machine, he raced into a day he would never forget. Norman led the rescue and recovery effort at Ground Zero after the twin towers' collapse killed most of the senior leadership above him. Struggling to control his personal grief to assume responsibility for the operation, Norman served his fellow citizens with honor. While nothing can prepare one for such horrors, Norman understands that the training he received at Oklahoma State University's School of Fire Protection was critical to his performance.